Shipping policy

At HerLuxuryHair, we are committed to delivering your order with care, efficiency, and a luxury experience from start to finish. 

Processing Time

All orders are processed within 2-5 business days (excluding weekends/holidays). Once your order has been processed, you will receive a confirmation email/text with tracking information. Please note items marked as preorder require additional processing time. Please allow 7-10 business days for preorder items to be prepared before shipping. 

Shipping Times

Shipping times vary based on your selected shipping method at checkout. Estimated delivery times are provided at checkout and begin once your order has been processed. 

Order Tracking

Once your order has shipped, a tracking number will be sent to your email. Please allow up to 24-48 hours for tracking updates to appear.

Delays

While we strive to ensure timely delivery, HerLuxuryHair is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control. 

Incorrect Addresses

Please ensure all shipping information is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout. 

Lost or Stolen Packages

Once your order has been shipped and marked as delivered, HerLuxuryHair is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly. 

Shipping Fees

Shipping fees are calculated at checkout and are nonrefundable.